Qualifications
- Minimum Age: At least 18 years of age
- Housing Availability: Yes
- US Ski & Snowboard Level Alpine Official and/or Coach certifications (level 1 minimum)
- 1+ years’ experience in guest services, customer service, or a related role, demonstrating
- strong interpersonal and communication skills
- High level of proficiency in Timing software, MicroSoft Office & Vail Resorts applications
- 1+ years’ experience managing and maintaining software systems, including troubleshooting and ensuring optimal performance
- 1+ years’ experience managing and maintaining data with a strong focus on accuracy and organization
- Ability to handle confidential information with discretion and in compliance with data protection regulations
- Proficiency in computer systems and software, including basic tools like Microsoft Office Suite
- Ability to quickly learn and adapt to new technologies
- Excellent written and verbal communication skills in English, with the ability to convey information clearly, concisely, and professionally
- Strong attention to detail with the ability to review and ensure accuracy in work, manage multiple tasks, and maintain high standards of quality
- Problem-solving skills
- Effective time management
- Adaptability
- Strong critical thinking
- The role you are being hired into requires further background check clearances by the State of Pennsylvania, which will need to be completed before you can begin work
- This role requires strong organizational skills, attention to detail, and a commitment to providing high-quality customer service in a fast-paced environment
- Minimum Age: At least 18 years of age
- Housing Availability: Yes
- US Ski & Snowboard Level Alpine Official and/or Coach certifications (level 1 minimum)
- 1+ years’ experience in guest services, customer service, or a related role, demonstrating
- strong interpersonal and communication skills
- High level of proficiency in Timing software, MicroSoft Office & Vail Resorts applications
- 1+ years’ experience managing and maintaining software systems, including troubleshooting and ensuring optimal performance
- 1+ years’ experience managing and maintaining data with a strong focus on accuracy and organization
- Ability to handle confidential information with discretion and in compliance with data protection regulations
- Proficiency in computer systems and software, including basic tools like Microsoft Office Suite
- Ability to quickly learn and adapt to new technologies
- Excellent written and verbal communication skills in English, with the ability to convey information clearly, concisely, and professionally
- Strong attention to detail with the ability to review and ensure accuracy in work, manage multiple tasks, and maintain high standards of quality
- Problem-solving skills
- Effective time management
- Adaptability
- Strong critical thinking
- The role you are being hired into requires further background check clearances by the State of Pennsylvania, which will need to be completed before you can begin work
Benefits
- Ski/Mountain Perks!
- Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Starting Wage: $20.00/hr – $23.23/hr
- The expected pay range is $20.00/hr – $23.23/hr
- This is the pay range we reasonably expect to pay for this position
- Individual compensation decisions are based on a variety of factors
- From day one, you’ll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success
- Hiring for our seasonal positions occurs on a rolling basis
- *Employee Benefits**
- Ski/Mountain Perks!
- Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Starting Wage: $20.00/hr – $23.23/hr
- The expected pay range is $20.00/hr – $23.23/hr
- This is the pay range we reasonably expect to pay for this position
- Individual compensation decisions are based on a variety of factors
Responsibilities
- The Housing Coordinator helps partner with various stakeholders to create an Experience of a Lifetime for employee residents, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements
- This role is responsible for delivering exceptional customer service and operational excellence, ensuring a positive resident experience while maintaining scalable, effective housing processes
- This role requires strong organizational skills, attention to detail, and a commitment to providing high-quality customer service in a fast-paced environment
- Shift Type: Full Time hours available
- Create a welcoming and supportive environment for residents by delivering exceptional customer service and addressing inquiries via phone, email, and walk-ins
- Respond to StarRez (housing database) account questions, manage maintenance requests, ensure confidentiality as well as timely resolution and resident satisfaction through case management system
- Coordinate resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships
- Oversee occupancy management by processing bookings, room changes, and check-in/check-out activities while maintaining accurate financial and resident records in the StarRez system
- Ensure compliance with housing policies, including Emotional Support Animal (ESA) processes and legal documentation related to resident license agreements and other housing documents
- Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes
- Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind
- Perform regular building inspections, address maintenance needs, and facilitate vendor access for repairs and cleaning
- Prepare and maintain accurate records for occupancy, deposits, and housing audits while identifying and supporting operational initiatives
- Completes other tasks as directed and assigned
- The Housing Coordinator helps partner with various stakeholders to create an Experience of a Lifetime for employee residents, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements
- This role is responsible for delivering exceptional customer service and operational excellence, ensuring a positive resident experience while maintaining scalable, effective housing processes
- Shift Type: Full Time hours available
- Create a welcoming and supportive environment for residents by delivering exceptional customer service and addressing inquiries via phone, email, and walk-ins
- Respond to StarRez (housing database) account questions, manage maintenance requests, ensure confidentiality as well as timely resolution and resident satisfaction through case management system
- Coordinate resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships
- Oversee occupancy management by processing bookings, room changes, and check-in/check-out activities while maintaining accurate financial and resident records in the StarRez system
- Ensure compliance with housing policies, including Emotional Support Animal (ESA) processes and legal documentation related to resident license agreements and other housing documents
- Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes
- Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind
- Perform regular building inspections, address maintenance needs, and facilitate vendor access for repairs and cleaning
- Prepare and maintain accurate records for occupancy, deposits, and housing audits while identifying and supporting operational initiatives
- Completes other tasks as directed and assigned